Returns & Exchanges
Your satisfaction is our priority. Learn about our return and exchange policies.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Mattresses that have been opened or used
- Custom-made items
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Contact our customer service team at +1 33993-8420 or mail@urbansimplegoods.site to initiate your return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package the item securely in its original packaging if possible.
- Ship the item to the address provided by our customer service team.
- Once we receive your item, we will process your refund within 5-7 business days.
Refunds
We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at mail@urbansimplegoods.site.
Exchanges
If you need to exchange an item for the same item, please contact our customer service team at +1 33993-8420 or mail@urbansimplegoods.site. We will provide instructions for the exchange process.
Shipping Costs
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
Special Orders
Special orders, including custom sizes or special configurations, are non-returnable unless they are defective. If you have questions about a special order, please contact our customer service team before placing your order.
Final Sale Items
Certain items may be marked as "Final Sale" and are not eligible for return or exchange. These items will be clearly marked on the product page and during checkout.
Contact Information
If you have any questions about our return policy, please contact us:
- Email: mail@urbansimplegoods.site
- Phone: +1 33993-8420
- Address: 1706 NW 26th St City: Cape Coral State: FL (Florida) ZIP: 33993